Okay what is really going on with the Star Seller. My rating are dropping when I know for a fact that I am responding as well as providing shipping info way ahead of time. I never ship and I always answer my messages. This seems to be very unfair to drop from 100% to 80's in a days time. Where is Etsy's accountability on this matter???
Have you downloaded the relevant CSVs to see what you're missing?
^^ this is the first thing to do when you have questions about your rating.
What do you mean "I never ship"? And are you making the lip glosses, scrubs, bangle bracelets, etc. - I don't see a production partner listed for any of your products.