Star Seller

[ChamonixPrints]

Hi there,

I offer both printed and digital prints within the same listing. They are clearly marked and cause no confusion. When a customer buys a Digital Listing I send them a link to the downloadable file and everything works fine. 

My only issue is that this causes a problem for my delivery stats. Because the order is above 10 dollars and the listing is not just for a digital file there seems to me that there is no way to solve this without having to create two separate listings.

Any thoughts or help would be great,

Many thanks,

Mark

[JJewellerySuppliesUK]

You need to separate the two listings.  It sounds like an accident waiting to happen to me!

[LynnsLittleShop]

Yes to the 2 separate listings, you can put a link in each listing to the other one. I do it all the time for additional patterns in the same size, in case they want to order another pattern at the same time.

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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