Star Seller shipping score

I provide the tracking number for all of my Etsy orders shipped. 
One order is still saying pre-transit. When I click on the tracking number on the Etsy order page is says not found. 
When I click on the tracking number on the USPS website it says delivered. 
How can I change it on my Etsy order page to show it was delivered? 
This is effecting my star seller status.
Thank you.  

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NanaLetha
Inspiration Maker

Re: Star Seller shipping score

You can't. You will have to wait for Etsy to catch up.

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Re: Star Seller shipping score

@BrookeStoneJewelry: "When I click on the tracking number on the Etsy order page is says not found. " This usually means that the tracking number has been entered incorrectly on the actual order. Did you make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. An unsupported shipper and / or invalid tracking number equals shipped without tracking.

 

"How can I change it on my Etsy order page to show it was delivered? " You have three days (might literally mean 72 hours) to update the shipper and tracking number from the time you mark the order as completed https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-and-Complete-an-Order-?segm...

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