Star Seller shipping score problem

[PokojscyStudio]

My tracking number was valid and correct as per here: https://www.aftership.com/track/RWB089HNRLIU, but it still shows that the tracking is not tracking on Etsy and showing as invalid and affects my Star Seller shipping score.

[BagmakerSupply · Accepted solution]

@PokojscyStudio: How long ago did you ship? Have the packages been scanned? Make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Usually a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status and Star Seller stats auto update.

[PokojscyStudio]

I've sent it about 3 weeks ago. Of course the package has been scanned. Unfortunately, the issue is still unresolved and Etsy Support is unable to help me.