Star Seller response from Oct affecting ratings

[hurdyburdyvintage]

Hi there,

I haven't achieved the full star seller quota for the past month or two because a seller messaged me a few times in October and I replied to her questions in one email. Given this is way back in October, why is it still affecting my ranking?

Thanks

[CatsWhiskersCurios · Accepted solution]

Because the star is, and always has been, based on the previous 3 months performance.  I suggest you read the info and rules set out in shop manager if the star is important to you. 

[hurdyburdyvintage]

Thanks for clarifying this. I did look at the info via my dashboard and clearly misread it, which led me to ask the question. 

The star isn't massively important to me but I just didn't understand why it hadn't updated itself past 92%, that's all.