Star Seller (not responding to e-mail adds we receive are being included in calculation)

[MariasLittleShop1]

Hello,

I had a Star Seller badge and I noticed that it got removed because I didn't meet the needed message response rate within 24hrs.

The only e-mail I didn't reply to, was an advertisement from another seller I previously purchased from.

Are we suppose to respond to those as well to have 24hr response rate?

Thank you!

[AuntSusansCloset]

Yes.  All initial messages require either a response or put into spam.

Go now and put that message into spam and it might correct your numbers . . . not sure if this month but for next month.

[ChristmasIsLove]

Read the rules on your Star Seller dashboard. EVERY message counts.