Star Seller missed due to cancelled orders

[LittleLandsChildren]

I have missed my Star Seller badge again this month due to cancelled orders I have had to clear by marking as dispatched.

Is there another way to have these not affect my tracking info score please?

[AllsFairyVintage · Accepted solution]

Did you actually cancel and refund the order through Etsy? That should have cleared it from your queue. When someone asks to cancel just choose the cancel option, automatically refunds and clears everything. However, note that while it offers you the option of sending the buyer a message through the cancellation process, you’ll still need to respond to their original message to avoid getting dinged for star seller messaging.

[LittleLandsChildren]

Yes that’s how I have processed the refund but it doesn’t seem to leave my orders waiting q 

[CraftyCornishMaids]

@LittleLandsChildren 

if you chose the refund, and refunded in full,

you still have to go in and choose the CANCEL option.

You can just choose "cancel" and it will refund too, but refund doesn't cancel

do it from a browser, not the app

[BagmakerSupply]

@LittleLandsChildren: As mentioned, make sure that you actually CANCEL the order not just do a full refund.

[FallenAngelBrass]

Cancelling takes the order off of the order page.  No need to do anything further.  Poof, it's gone, like it never happened. 

[PrimFun]

Sounds like you didn't cancel.  It is a 2 step process unless you opt for the one step of doing both at the same time.  Now marking them dispatched gives the buyer wrong information.  Make sure to contact them to tell them to disregard the message,

[LittleLandsChildren]

Thanks everyone. I have loaded the new app so hoping it doesn’t happen on there for me. Thanks for taking the time to reply.

[SweetSophiaDesigns]

Doesn’t sound right. I cancel about five orders a month and it never affects my star status. Cancelling orders is a two step process, make sure you’re doing both.