Star Seller-messaging confusion

[Beckysdownsouthdecor]

I got 2 messages from the same customer on 2/8 which said the same thing.  I was not thinking that if I didn’t answer both it would affect my rating.  That brought my rating down and although I know it was my fault(I just wasn’t thinking I’d have to answer the same question twice!) there should be some way around this issue.  I don’t think the customer expected me to answer the same question twice.  It is just one of those things and I am definitely in the ‘lesson learned’ category!

[NanaLetha]

Just reply to both.

[BagmakerSupply]

@Beckysdownsouthdecor: "... there should be some way around this issue." Unfortunately, the Star Seller metric for messages is very simplistic and binary - either you replied to (or marked as SPAM) that first message of a new incoming thread within 24 hours or you did not. Considering the current 'legitimate Messages going straight to SPAM folder' side effect of the latest effort to improve Messaging, do we really want them to try and find a solution?

[JJewellerySuppliesUK]

Star Seller is fully automated.  There is no way for it to know who it is from or what the content was.  It saw an unanswered message and you got a ding.  Defo in the lesson learned section unfortunately.  Going forward you could copy and paste your response if you get a duplicate message again.  

[CraftyCornishMaids]

The reason help request messages are a separate thread, is that they start the clock ticking for the 48 hours to open a case,

Etsy separates them into separate message threads, so you can't miss them

If you don't reply to those in time, and a case is opened, etsy will automatically refund and recoup from you, whatever the case is, they don't investigate it at all.

etsy highlights new messages threads in blue, so you can't miss them

[TandemElementsShop]

whenever this happens to me I copy my reply for the 1st message and paste it as a reply to the 2nd message. does the customer get 2 replies? yes. do they probably think it's a glitch? probably. is it redundant? certainly. is it super logical? not really. does it work? yes.