Star Seller messages

[FilipinoKaliSticks]

Anyone else ever have this problem? For some reason, messages I have answered promptly are not appearing in my account towards star seller I missed one message out of 10 and dropped to 90%. Since then, 30 days later, I have answered quite a few promptly and these have not shown up on my star seller stats.
It also seems there is no way to contact etsy directly.

Any help is appreciated.

[BagmakerSupply]

@FilipinoKaliSticks: Are you basing this on the applicable CSV file available on your Star Seller page? Remember that only the FIRST message of a NEW INCOMING THREAD counts for Star Seller and will be included in the CSV file. Also a message is not counted until after the 24 hour reply window has passed.

[FilipinoKaliSticks]

Yes, I am using the csv file. As I mentioned in my post, i have made MANY replies to NEW messages in the last few weeks. The 24 hour window does not apply here. I am long past that.
And yes, I am aware that it is for new messages.
Thanks for the reply.

[TonsOfPaper · Accepted solution]

Hello @FilipinoKaliSticks,

We double-checked the messages you received last February 2023, it appears that the messages that weren't counted are conversations you initiated, and you received the other messages after the cut-off for Message Response Rate. Please know that message sent on the last two days(UTC) of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period.

For more information about this, you may checkout this Help Article.

Thank you very much!