Star Seller message response rate is wrong

I've checked my message response rate but it's wrong. I downloaded the message history and compared it with the messages I replied to. I cannot see almost the first 20 messages I replied to in that document. Is this because of a technical issue?

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Re: Star Seller message response rate is wrong

Mine hasn't been right for months either but a different issue. I have 95% response rate, I'm told "Great job" and have my little green tick but no star seller badge for messages. Its really frustrating. 

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Re: Star Seller message response rate is wrong

@BestWeddingMarketCo: Not to discount that there may be a new glitch, but have you confirmed that that the twenty messages were all the first message of a NEW INCOMING THREAD during the three month period? If they are, hopefully one of the Etsy moderators will be able to double check your messages and fix the underlying data so that the Star Seller stats auto update (but sadly it will not be retroactive).

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