Star Seller handeling

[s163j76uz2t01b50]

I hereby put myself in line with all the other sellers that have difficulties with the Star Seller process. I can imagine the installation of a tool like this to be very complicated and that it needs time until it works correctly. I have been patient but now I am really frustrated.

I always ship on time ! I always respond to my customers and I have learned that it is very important to have the last word in a conversation, otherwise the system recognizes this as a message not answered. 
Last week I got a message that I didn’t see on time. I answered it a couple of hours late. Ok it’s my fault . But then I saw my response rate dropping from 100% to 50% !!! I find this extremely I fair . 

Also:

Most of the reviews I get are fair. 
But I have had a review that said “ everything was perfect “ but this customer granted me 4 stars . This of course endet in me not being a star seller for the next month. 
It’s just not fair. 

I feel even if I do everything right , I am not able to be a star seller continuously. 
I grew up in retail and have been there a long time . I know what customer service is and I am very happy to offer best quality products and best service. 

this star seller tool is not ready to work in my opinion . It still needs a lot of development. Until then it should be turned off . 
buy that’s just me 

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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