Star Seller dinged for no tracking on Digital Order!

[FarBetterThings0]

Hi, I'm hoping to find some help here. I noticed that my Star Seller status for October has dropped to 80% because of a custom order that had a digital delivery (and thus, no tracking). The order was sent on time and my customer was very happy with it. How can I get this fixed so I don't miss out on Star Seller for October?

Thanks!

[BagmakerSupply]

@FarBetterThings0:  Unfortunately, Etsy had made it clear that they will not manually adjust Star Seller data. Was the custom order inadvertently set up as a physical item?

[CraftyCornishMaids]

Etsy doesn't have a category for e-mailed files,

If you want to e-mail them, you have to list them as physical, otherwise etsy illegally charged VAT on them.

They still do for EU, but at least my UK customers are not charged incorrectly.

Between a rock and a hard place, but etsy has never understood VAT

[FarBetterThings0]

I guess so. I didn't realize I could set up a custom order for a digital item. I will have to review that more carefully next time. Thank you!

[PiecesOfMePaperCraft · Accepted solution]

I found this in the Help Section. Hopefully it helps.

https://help.etsy.com/hc/en-us/articles/115015628347-How-to-Add-Files-to-a-Digital-Listing?segment=s...

How to complete made-to-order digital orders

Unlike instant downloads, you don’t upload a file when creating a made-to-order digital listing. Once you’re ready to send the finished file to the buyer, complete the order through the following steps:

1. On Etsy.com, go to your Shop Manager and select Orders & Shipping. 
2. Your incomplete orders are displayed under the New tab. 
3. Check the box of the order you want to finish, then choose Complete order. 
4. Select the Upload file button. You can attach up to five files with a maximum size of 80MB each.
5. Finish by selecting the Complete order button. The buyer will be notified by email that their order is now available for download. 

[FarBetterThings0]

Unfortunately, I already marked the order complete. It's just flagged because there is no tracking information. I selected digital delivery. I wish this wouldn't count against my Star Seller, but I guess there's nothing I can do about it now.

I will keep this in mind for future orders, though. Thank you!