Star Seller badge removed - technical glitch

[CirusStudio]

I had someone place an order. They then sent a request indicating they changed their mind and they wanted to cancel. Of course I cancelled/refunded the order immediately and I sent them a message from the refund page addressing their concern. I didn't notice the the message sent from the refund - although it shows up in my messages -  is not replying to the thread their request started, it comes out as a second thread. This resulted in my star seller badge getting pulled as if I didn't reply to the request. Be aware you apparently must make sure whatever messages you send get attached to the right thread. I am assuming I can't get this adjusted, but it certainly would be great if the system handled this differently.

[ThePurplePuppy]

You are exactly right in all respects.  Unfortunately you will just have to wait until this rolls off a couple months down the road. Hopefully you will get enough new messages in the meantime to offset it.

[BootifulLabels]

Unfortunately you are right, Etsy only calculates badges once each month, so the best you can do is mark the missed message as spam and it should (not 100% guaranteed) correct the stats for the December 1 badge.

Look at this as a lesson learned.  A Help Request will also create a corresponding message in your inbox and leaving a note in the Help Request will not negate the need to answer the inbox message.