Star Seller Status

[#1]

I jump through hoops to meet Star Seller status. For July I have 100% in shipping, message response time and a 5.0 feedback rating. (The previous couple of months I lost the status due to a couple 3/4 star feedbacks beyond my control.) Anyway, I had for the current review period beginning July 1, 100% in everything. However, the system evidently glitched and did not recognize it, telling me I have the speedy shipping and prompt message badges, but excluding the 4.8 or higher feedback one, excluding me from Star Seller status. But if you were to look at the stats it concurs that my feedback is 5.0. I contacted support (request #8934386).Chel with customer service replied on July 2, and said that upon review she could confirm my status as Star Seller, and the system would update within 24 to 48 hours to reflect this and display on my store front. 

Today it has been going on 72 hours (July 5) and it still has not been updated. It is beyond disappointing that someone has not actually fixed this, Come on Etsy, you can do better.

[StreetwoodDesign]

@RobinsVintageFinds happy dance deserved!

[RobinsVintageFinds]

Thank you  

[Carasmiths]

Literally just started on Etsy after years of ArtFire (which was great until it wasn't) and have only listed a few items but am really frustrated by lack of support.  My Star rating already states I didn't answer two messages yet I only received one (my husband who we sent a test text to check how it works.) 

Finding no support other than these forums, and then I find my questions show up on Search Engines higher than my listings

[TonsOfPaper · Accepted solution]

Hello @Carasmiths,

We've double-checked the messages that affected your Star Seller, we can then confirm that these messages were from another seller. We strongly recommend that you download the CSV file of your Message Response Rate to get a closer breakdown of the messages that affected your Star Seller. You can go to your Shop Manager dashboard > Star Seller dashboard page > selecting the Message response rate tile > selecting the Export link next to Message breakdown.

Please know that the Message response rate counts initial messages from all Etsy members, both buyers, and other sellers. This is because fellow sellers could be potential buyers for your shop. If it's not a spam message, it requires a response within 24 hours. If it is a spam message you can mark it as such and it won't count towards your score.

Thank you very much!