Star Seller Status, Responding to messages

[FoundVintageStudio]

I always respond to messages quickly, but I just received a message from another shop owner about her shipment of something I bought from her as a gift for my girlfriend. I didn't respond to her within 24 hours and it affected my star seller rating. The message was about my own personal purchase from a shop and shouldn't have anything to do with the seller rating.

[LilMissSweetPea · Accepted solution]

 Etsy has no way of knowing this was a seller and not a buyer, so ALL messages are counted. This has always been the way they are calculated, they will not do anything to change your stats.

[BagmakerSupply · Accepted solution]

@FoundVintageStudio: "The message was about my own personal purchase from a shop and shouldn't have anything to do with the seller rating." While many of your fellow sellers would agree with you, unfortunately Etsy disagrees. Your Star Seller page even specifically states that "This applies to messages both from buyer and seller accounts." under the section 'What messages count towards the message response rate?'.

[BootifulLabels]

As others have said, the rules specifically state that they apply to ALL new messages, from both buyers and sellers.

There is a simple solution though, create a new account to use just for your buying activity and your purchasing will never again interfere with your Star Seller activity.  Load the Etsy Buyer app on your phone and sign into that with the new buyer account, and your purchasing will stay separate from your shop and you won't need to log in and out of accounts.