Star Seller Stat Incorrect

[MonarchManorOddities]

A customer sent two separate messages and I responded with back and forth responses in one of the messages, but the other is being counted against me and only showing an 80% response rate. How can this be updated?

[ImperfectlybyLinnie · Accepted solution]

if they sent two separate messages you would have had to reply to each one separately. nuisance really.

[vintageNCtreasures]

The rules for the star badge are very clear and have been for over 1 year now. 
You HAVE to reply to all NEW messages.

The only way to fix this is mark that one message you didn't answer as spam (which technically it isn't and I'd never do this).

How to Become a Star Seller – Etsy Help

[FabioMcMustache]

Hello, and welcome to the Etsy Community Forums!

We suggest reading the official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here: etsy.com/starseller.

Otherwise, please use the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch. Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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