Star Seller Score mistakes

[TheDustyDoorBoutique]

My Star Seller Status has once again been inaccurately listed. I had 1 order that was hand delivered rather than shipped and it knocked my score way down. So now I am getting tons of 5 star reviews and it has slowly came back up, very slowly. I just received another handful of 5 star reviews and now my score is going backwards. It was at 92, then slowly 93 then finally 94 and adter all of the great reviews Inlooked yesterday and it was knocked back down to 93. I strive for great Customer Service and according to my customers this is what I am giving however this score is incorrect. I cannot find anyone to fix this error, please help! Thank you!

[anythinggoeshere]

@TheDustyDoorBoutique

The reviews from the previous oldest month dropped off today.  That would change the totals.

[NanaLetha]

Hand delivery does not count for star seller. 

[SharonDippityVintage]

I'm experiencing this same issue with message response time. I always respond within the alloted time. My score is going down. I'm now at 90%. What to do? 

[CatsWhiskersCurios]

Have you checked your messages CSV to see which ones Etsy says you missed?

[PlatypusDream]

@SharonDippityVintage 

If you can't meet the metric, then set an automated reply.

[TBQSC]

"I had 1 order that was hand delivered rather than shipped and it knocked my score way down."

Yep, that is how the SS works.  Every order is required to be shipped with a valid tracking #.  Without tracking #, you have no seller protection.  The buyer can file a non-received case and win because you have no proof the item was delivered.  

Etsy SS Rules says this: "Adding tracking to all physical orders is one of the criteria for Star Seller if you’re in the US. If you mark an order as complete without adding tracking, it does not meet the requirement for Star Seller."

It also says this:

What if I offer local pick-up or delivery for my items?

At this time, orders that don't have tracking because they are delivered or picked up in person will be considered shipped without tracking, and will not meet the Star Seller criteria for shipping. 

[hopeandjoystudios]

You have the star for reviews and replies which says the shipping was still below the cutoff when they figured the stats. What yourSS for Nov was figured on was Aug, Sept, Oct. In your shop under SS stats NOW is on the last 2 months plus this month so Sept/Oct/ Nov and that total will change as the month of November goes along. Eventually your hand delivered item will drop off after 3 months is passed.