tellontheart
Inspiration Seeker

Star Seller Report Incorrect

Hello Etsy Community,

Thank you for your time and consideration.

There is a miscalculation in my star seller report.

Etsy's star seller progress report claims that 1 of my orders was not shipped on time with tracking. However, I am 100% sure it was... Also, on Etsy,  the order history clearly shows this item was shipped on time, with tracking. 

I am not sure what to do, I contacted Etsy for support and was asked to make a post here. If anyone knows what I can do next please let me know. I'm sure it was just a silly mistake.

Thank you!

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Re: Star Seller Report Incorrect

@tellontheart 

Imo it was silly of someone to tell you to make a post here. We are just other sellers. Open a help ticket on Etsy and show them your proof of shipping within the correct dates. It might take them a few days to get back to you but once you show them your proof then They should fix it. If you don’t have proof ( like a receipt) then Etsy is going by the info YOU put into the system and you will have to live with it.  
I hooe you know star seller doesn’t help or hurt your sales it is a pretty star to Pat you on the head with. 

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SugarTaffySoap
Conversation Maker

Re: Star Seller Report Incorrect

Here's what a Community Specialist has posted in several threads recently regarding Star Seller:

"We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller. "

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