Star Seller On-time Dispatch & Tracking

[LittleChings]

Hi! I just want to seek advice reading star seller on-time dispatch tracking. in my record, it says there that i am missing two tracking information. so i downloaded the shipping stat spreadsheet to check,  it shows there that i have two orders dispatched that were not on-time, which i think is wrong. since all my orders are on-time and i do not have missed orders as well. is there a way to correct this? TIA.

[Adorabilities]

How long ago did the orders ship? The CSV can be incorrect for several days, and then eventually corrects itself.

[TonsOfPaper · Accepted solution]

Hello @LittleChings,

We've double-checked the orders affecting your Star Seller, and we can confirm that they don't have a valid tracking number. As a seller from Canada, please know that aside from shipping an order on or before its ship date, you also need to add a valid tracking number for orders CA$15 and above, for them to count positively towards your Star Seller. For more information about this, you may check out this Help Article. 

Thank you very much!

[LittleChings]

oh, okay. thank you so much for this information. regards!