@rockystiersjewelry: "I didn't receive Star Seller because Etsy says I didn't answer messages on time." Are you basing this on the applicable CSV file available on your Customer Service (Star Seller) page (previous period for January 1st Star)? When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) are updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not.
A new thread marked as SPAM within 24 hours should not even appear in the CSV file or stats.
