Star Seller Not Awarded to Digital-only Shop (no shipping of physical products)

[LHPhotoAndDesign]

I was awarded the Star Seller for August (period of May-July), but did not get it awarded for September (June-August). I was told this was because I did not meet the shipping criteria. This does not make sense though because all of my products are digital downloads, I don't ship any physical items. How did I earn it in August but not September? I've earned the Speedy Replies and Rave Reviews badges. And I have met the order and sales minimum (5 orders and $300) for both periods. 

[MaggieandRose]

I contacted support about this, it’s a known issue and they said they are working on it, but it’s worth reporting it all the same to make sure they correct it. 

[LHPhotoAndDesign]

How did you report it? I used the chat feature and they suggested I put something on this forum (which didn't make sense to me, but it is helpful to know others are having issues). 

[GreatStuff80]

My experience is that whenever Etsy says that it's just to get you to go away and little to nothing ever gets done. When I do get star seller ( not that often because I'm just a hobby seller) the link to share never shows in my manager. I've given up  contacting them about it as nothing gets done, same old excuse. It's been like this since day one. I make up my own status pic to share if I bother at all. Makes no difference in my sales. 

[BagmakerSupply]

@LHPhotoAndDesign: What is your shipping stats showing as? A 100% digital shop will show an on-time shipping and tracking of "---%" (nothing to calculate) not 0%. Have you looked at the applicable CSV file from your Star Seller page to see which orders Etsy thinks required shipping and / or a tracking number? The data in that file is what determines your Star Seller percentage.

If it is a glitch, then you should report it as an error with tracking. It has been suggested to NOT mention Star Seller as that may get your report derailed.

[LHPhotoAndDesign]

On the customer service page, there isn't a section for Shipping (because I'm digital only). For the other categories (message response and review rating), I can download the csv you are mentioning. 

[MaggieandRose]

Some digital shops are showing shipping on the customer service page, with a low score, and I reported it on the chat line and was told it’s a known issue that the technical team is working on. Hopefully they will take it off soon. 

[MaggieandRose]

Update, this has now been sorted and the dispatch requirement has gone from the page.