Star Seller Message Response Rate Not Updating

[CustomArtDelight]

It has been 72 hours now since the last update. I have spoken to Support and was requested to fill this out. I've ready from other discussions that the last 2 days may not count towards the current review period.

However, at the time of writing this, my Message Response rate has stopped updating since 8/25. So from 8/25 - 8/28 should be updated.

It is the only metric that once updated, will meet all criteria for the 9/1 Star Seller badge approval. Please look into this ASAP

[WitticismsRus]

@CustomArtDelight 

I know that the phone support and live chat support folks tell you to post here for help but it's just us sellers here. The live chat and phone call back support people are just a call center folks. They are very very limited in the issues they can help with and pretty much just repeat what's in the help center articles. Unfortunately the Help Center article says the same incorrect thing- to post here.

Here is the link https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

it says "Etsy Support can’t make changes to your Star Seller data or manually award Star Seller badges. If you think your Star Seller score was calculated incorrectly, you can let us know in the Technical Issues forum."

But they changed this to a peer to peer support forum a few years ago so it's just us sellers here sadly. You aren't reaching etsy support here. Occasionally an admin will pop in if there is a major issue going on but generally it's just us sellers. If you need more help from etsy support you will need to contact them again but this time use the email option. That is the only one that will get you to an actual etsy employee vs the call center folks.