Star Seller Message Response Rate Error

[UCandleItStudio]

Hi,

Buyer placed another new order and message me on the old order saying want to cancel the new order, so i cancelled the new order and message buyer back within the new order message. Now its saying i didnt reply the old order message which affects my message response rate. It didnt make sense since I replied and cancelled the order under new order.

Is there any way to recover from this?

Thanks

[PlatypusDream]

No.  You must reply to all new messages or mark them as spam.  Etsy has specifically stated that they will not manually adjust the Star Seller score.

[BagmakerSupply]

@UCandleItStudio: The Star Seller metric is that you must reply to the FIRST message of a NEW THREAD. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. Etsy is putting a blue text warning / advisory (blue banner on desktop, and a blue dot on mobile) on those messages they consider to be a "new message" (but should semantically be called a "new thread") and which require a reply.