Star Seller Calculation wrong this month for Message Replies

[bearandsloth]

My dashboard for this month shows that I'm at 75% for Message reply in 24 hours.  This is wrong.  I reply to messages insanely fast and in review of my messages and conversations, I see no instance where there has been a delay.  How can we correct this?

[BagmakerSupply]

@bearandsloth: Have you looked at the appropriate CSV file to see which messages Etsy thinks you did not reply to within 24 hours?

[HtoHdesign · Accepted solution]

Hi There!

To get a closer breakdown of your messages that were counted as late, you can download a CSV by going to your Shop Manager dashboard > Star Seller dashboard page > selecting the Message response rate tile > selecting the Export link next to Message breakdown.

Thanks!