Star Seller Calculation Error Reported & Not Corrected

[sweetlilystudio]

Last month I noticed one of the calculations for Star Seller was incorrectly reporting that I was missing processing time.  Since all my shipping profiles include processing time, that made no sense. I contacted support who told me that this problem had been happening with others and was assured it would be corrected. 

You know where this is going, right?  This month that mistake on Etsy's part disqualified my shop for the Star Seller Badge.

[GlassyFields]

Wow - Etsy admitting to an error and promising to correct ... that sounds rather unusual. Thank you for bringing this to Etsy's attention.

Etsy isn't known for being speedy though.

[ArtDollsbyJD]

I suspect that answer is given to placate not that they are actually going to correct.  They may not even think there is a problem.

[howtobooksandmore]

If you contacted seller help, you weren't talking to Etsy.  You were talking to somebody in a call center that Etsy hires to answer phone calls, they have a limited number of answers they are allowed to give and they always promise to pass problems along to Etsy but apparently never do.  Etsy does not correct star seller statistics for any reason.  The system is designed to give stars to a small per centage of sellers and sell Etsy shipping services.  Etsy doesn't really care who has the badge and who doesn't any more than they care which sellers gets a sale and which doesn't as long as a certain number of sellers do to improve their bottom line.

[BagmakerSupply]

@sweetlilystudio: The "missing processing time" issue has been going on for quite some time, and to the best of our knowledge no one's Star Seller data has been corrected for this. Even if the underlying data is corrected for you, most likely the Star Seller stats will auto update but not retroactively. Etsy has been very clear that they will not manually adjust Star Seller stats.

[ArtDollsbyJD]

Are you taking the items to the post office and having them scanned within your processing time frame?  Making sure they are in transit by the end of your processing time frame?

If the post office does not scan until after your processing time frame has passed then the item is considered late by Etsy.

Did the CSV show that all packages were mailed within the processing time frame and accepted by USPS.

Unfortunately this 'a known problem and will be corrected...' seems to be a standard reply given so that the seller goes away happy and thinks it is going to be fixed.  Unless the problem is affecting hundreds of thousands of seller, Etsy only places it on the list to get looked at someday.  If they cannot replicate the issue, it may only get resolved when the update the service.