Star Seller Badge: Shipping data is wrong.

[CustomUrbanPalette]

I received an email mentioning my shipping data is meeting 93% when I have shipped all my orders much before the deadline. In the CSV, there is one entry which has no tracking information but that is where the problem is. I did send out the tracking info to the buyer and it is visible under messages. If it were to be rectified, I could get the Star Seller Badge! There is no way to write this to the support team. Can the technical team help?

[PrimFun]

The tracking number has to be in the order for it to count, not in a message to the buyer.  So did you fill in the box with the carrier and tracking number?  If you added it later, did you do it within 3 days?  If not then the shipment does not qualify even if tracking is updated later.

Etsy has said they will not change star seller metrics.

[CustomUrbanPalette]

Yes, the tracking number was always there when I marked the order Complete. 

[NanaLetha]

The tracking number must be on the order.

[CustomUrbanPalette]

I see the tracking number of the order. 

[TBQSC]

How did you ship it?

[CustomUrbanPalette]

UPS/USPS