Earlier in the year I had my Star Seller badge removed for a policy violation. I kept my shop in good standing and eventually my star seller was re-awarded. In July this year I used holiday mode for 4 days. On switching off holiday mode, once again my star seller had been removed. After three weeks of conversations to Etsy Support to highlight this, I was eventually told that Etsy Trust and Safety had sent me an email in July 24 about a policy violation which was the reason for the removal of my badge. I did not receive an email from Etsy Trust and Safety re policy violation. i do not have any listings deactivated. I have emailed Etsy support 4 times to request a copy of the email I was allegedly sent by Etsy Trust and Safety to clarify what it is that I have done, however have received no response. I can only assume that the email does not exist. My Star Seller is still suspended whilst the reason remains unanswered. I have asked for someone to phone me to discuss but again silence. It is beyond frustrating. I work my socks off and bend over backwards to keep my stats in order, however my star seller has been removed without any reason...... I wonder if it is a technical issue related to me using holiday mode - any one experienced this and how did you get it resolved?
