Speaking with a living person

[LaterGator15]

How to speak with a living person at Etsy

[anythinggoeshere]

Use the links in the help section.

[VintageBakelite4U]

The links are a never ending circle of sentences

one buyer is cursing me out, how do i report them?

thank you

Lez

[hopeandjoystudios]

@VintageBakelite4U  via the harassment link in the help section.It is under account management and settings

[VintageRescueSquad]

You can request a callback (sometimes) or get live chat (sometimes). You have to go through the Help links on your dashboard.

[VintageBakelite4U]

How do i request a callback..?

I have spent an hour back and fourth

The links are a never ending circle of sentences

one buyer is cursing me out, how do i report them?

thank you

Lez

[PlatypusDream]

Be aware that the actual people you can talk to have a very limited knowledge of how Etsy actually works, and most likely won't be able to solve your problem. 

They will pass you onto a "specialist" who will only answer your questions through email in 2 - 14 days.

Good luck.

[WitticismsRus]

@LaterGator15 

How to contact etsy support for sellers-

There is a direct link to the support ticket page in every shops shop manager - Just go to Shop manager > Community & help > Contact us

That will open the page to start a support ticket. Once there select 'selling on etsy' then select issues.

Depending on the issue, they offer email, phone and/or chat support. Note that the phone support option recently changed to a request a call back system. There is no direct number sellers can call for etsy phone support. You can only request that they call you back.
You will need to click around a bit to get to the actual page with the contact options and at times it feels like endless maze loop of clicking and getting nowhere other than faq's that do not address your issues. You will need to get creative and click on options that may not match your issue completely. When you see 'I still need help' at the bottom of a page then click that....it will take you straight to the page with the available contact options.

Keep in mind that the phone support and live chat folks are just a call center and can only handle a limited list of issues. Everything outside of that they will bump up the support chain to someone who works for etsy proper to handle. Live chat and phone call back are only available sometimes it seems and the availability changes throughout the day.

Remember...the key is to click 'I still need help' when you see it. 

[ScenicRiversNets]

stop trying to speak to the living. Obtain a crystal ball and wait until after dark. 

[VintageRescueSquad]

Be aware that the callbacks and live chat are NOT etsy staff; the help center is outsourced. It may make more sense for you to post your question here, without specifics, and perhaps seasoned sellers can answer your question or point you in the right direction.

[JMOldeVintage]

@LaterGator15  - Don't know when you started your thread, but if you have any hopes of contacting Etsy via Chat or getting the call-back option, I'd wait until Etsy is open for business. Chat is touted as being 24/7 but I'm not sure. Also, a thread started yesterday on Etsy's help page(s) only resulting in "whoopsies". It was said to be fixed, but again this morning some are posting they cannot connect.

Off topic, but do finish setting up your shop - add shop policies. This is very important, especially if a shop owner ever needs to use any of Esty's seller protections:

https://help.etsy.com/hc/en-us/articles/115014372467-How-to-Set-Up-Your-Shop-Policies?segment=sellin...

Selling Internationally - https://www.etsy.com/legal/policy/selling-to-eu-buyers/239965962014?ref=list

[BlueAgateFarms]

As if living is a thing.  All of us are bots now.  Nothing is real. 

[JoeBlake]

Type http://etsy.com/help/contact and it will take you to an option for buyers or sellers. I put in my info and they called me back within one minute. Hopefully they will be able to answer your questions. 

[ModJose · Accepted solution]

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