Hi guys, I received a spam message on my Etsy seller account and although I marked it as spam and didn’t reply, it negatively affected my star seller message response rate?! Is there any way Etsy can fix this? It’s very disappointing.
@agricolauk: As suggested, have you checked the applicable CSV file available on your Star Seller page? When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not.
Are you sure you marked it as SPAM?
Perhaps it's another message that is causing the problem. You can download the csv to check.
@agricolauk: As suggested, have you checked the applicable CSV file available on your Star Seller page? When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not.
Lots of spam mail from fake buyers not good