Shop stuck in vacation mode for 9 days? No response to Support request?

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Hi, I opened a new store and have been stuck in vacation mode since the 11th.  I have really been trying to be patient.  I don't understand why I don't have a response or a fix especially if this is a paid service!  Can someone please assist me?

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ModAngie
Community Specialist
Community Specialist

Re: Shop stuck in vacation mode for 9 days? No response to Support request?

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Hello @MuggedUpDesignsCo and @Happinesst! We're sorry to hear you're experiencing issues with your accounts. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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Re: Shop stuck in vacation mode for 9 days? No response to Support request?

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My shop is in vacation mode for 20 days now. No explanation from Etsy no mail and no help. I hope they will help us soon

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ModAngie
Community Specialist
Community Specialist

Re: Shop stuck in vacation mode for 9 days? No response to Support request?

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Hello @MuggedUpDesignsCo and @Happinesst! We're sorry to hear you're experiencing issues with your accounts. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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