Shop still on vacation mode after my taxpayer info WAS VERIFIED on 11/1

[AlysonReneeNYC]

Help please!

On 10/30 My shop was put on vacation mode after my taxpayer info entered was initially ‘not verified’. But then on 11/1, after re-entering correctly, my taxpayer info WAS VERIFIED. My shop is still on vacation mode for almost 2 weeks now. I have not received any information from Etsy asking me to upload documents. What do I need to do to get my shop off vacation mode? I have already submitted several tickets and the canned response has not been helpful. And then nobody responds when I ask for updates. Please help Etsy support, this has been extremely frustrating. After selling on Etsy 10 years and being a star seller during the entire program, i DO NOT feel like a valued seller.  I'm grateful to have my own site as this would be absolutely devastating otherwise!

Alyson Brown of Alyson Renee NYC

[SugarTaffySoap]

@AlysonReneeNYC   Hopefully one of the forum moderators will send your post to a specialist. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.