Shop put on pause and customers could not buy

[LovelyVoicemail]

Hi! My shop was put on vacation mode again, with no clear communications or next step actions. This is the 4th time in the past 12 months my shop was paused. And each time there was no email or actions needed from me. I just want to understand why this happens, if anyone else had similar issues, how can I resolve it, and prevent it from happening again? 

I already have customers messaged me today wanting to purchase my items but couldn’t. My items are wedding-related and for many customers, it’s time-sensitive. So I’d really like to know how to reopen my shop again. 

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.