Shop is frozen - need help

Help - my shop was frozen by Etsy on 3/24/25. The reason was that Etsy could not verify my identity. I have had an Etsy shop for 11 years with no changes to my SS number, bank acount or identity. I have uploaded a photo of my drivers license to Etsy support. My business is an LLC, so legally it uses my personal SS number. I have never had a problem with my identity on Etsy before. My bank account received a deposit from Etsy this week with no problem. My 1099 tax forms are all correct. I need support help from Etsy on this matter ASAP!!

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MasksnMoreCanada
Inspiration Seeker

Re: Shop is frozen - need help

I just went to your shop to see if you were Canadian by chance, but your storefront page you have no listings at this time.  Definitely a problem. 

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Re: Shop is frozen - need help

Have you been filing as a disregarded entity when filing your taxes for the IRS?  Single member limited liability companies | Internal Revenue Service   

How are you registered with Minn?  All information must match including all legal forms of name.  That includes bank account.  So do all forms of name match?  

Does your shop reflect current addresses on all areas where this information is recorded?  Does your driver ID have your current address if you moved at any time.

I don't see the normal line that Etsy adds so I wonder if you are running into the same problem as some other shops have with identity.  Did Etsy recently get your information for the Inform Act?

I would check to make sure your llc information is still correct with your state.  Also maybe check with IRS to see if any problem with your SSN.

Other than that you may need to contact Etsy again to find out more and to ask for further help.

 

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Re: Shop is frozen - need help

Thanks for the info - Etsy has just verified my existence, so the shop is back up online.

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LastCentury
Community Maker

Re: Shop is frozen - need help

@42ndAvenueVintage Huh? I was able to get through check out with one of your items just now.

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Re: Shop is frozen - need help

Shop just came back online!

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