Shop and items dont appear in search results

[SHOPSUGARDOLL]

Hello,

Last year Etsy suspended my shop saying I didn't have a correct tax ID. However I've had the same one for years and never had any issues. 

At the Sametime it said I had fees. I contacted etsy but it gave me a automatic message the suspension was due to the unpaid fees it didn't mention the tax ID.

So I paid the fees and it let's me list items and I can see my shop but it's still giving me a notice saying account suspension due to tax ID which I don't understand because my information is already there.

I also notice my shop and listings don't appear in search results. How can this be fixed?

Also I looked and if I wanted to use my social instead of a tax ID it asks for my drivers license and marriage certificate, is this normal?

[PlatypusDream]

Yup, your items aren't indexed.

Only Etsy can fix this.

Etsy recently added new layers of security, so yes, you will have to provide the identification they ask for.

https://www.etsy.com/seller-handbook/article/1241780194948

[TheVintagePineapple]

Strange.  I just searched 'bikini' within your shop and got 22 results (though there should have been more than that).  I then searched thru Etsy for your shop and yours was the only result.  Did a general search for ''robin retro bikini top'' and yours was in the first spot.

[PlatypusDream]

@TheVintagePineapple 

I put "top" into the shop's search engine.

Nothing came up!

[TheVintagePineapple]

@PlatypusDream huh.  I just tried 'top' and also got nothing.  ??

eta - Right after x'ing out of 'top', I see nothing in the shop now.  

@SHOPSUGARDOLL Did you just deactivate all of your listings?  Or am I losing my mind (again)?

[CraftyCornishMaids]

names on everything must match exactly

legal and tax info, bank account, and tax ID

you can't have Susan J Smith on one, and Susan Smith, or Sue J Smith on the other

if they are asking for a marriage certificate, have you different names anywhere?