Hallowite
Inspiration Seeker

Shop and Items not showing in search

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I noticed in the last 48hrs, my ads get no views and my shop and listings don’t show in search results but can access using URL link.  I got no notifications or emails indicating suspension or paused account. Support was not helpful at all, they just keep sending me an email saying if my account is suspended to file a claim. However, if I go to claims page, it says my shop has no issues to file a claim. Anyone else having this issue that could assist? 

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NanaLetha
Inspiration Maker

Re: Shop and Items not showing in search

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Your shop is not indexed. Ask Etsy support to index your shop 

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NanaLetha
Inspiration Maker

Re: Shop and Items not showing in search

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Your shop is not indexed. Ask Etsy support to index your shop 

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Hallowite
Inspiration Seeker

Re: Shop and Items not showing in search

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I did, in chat twice today and a phone call about an hour ago and they keep sending me an email about if my account is suspended to file a claim.  Just going in circles at this point.    

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Re: Shop and Items not showing in search

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It does look like your items aren't indexed.

The only one that can solve this is Etsy.

You need to tell them your items ARE NOT INDEXED.

Reply to the email they sent to you saying you still need help.

Good luck.

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Hallowite
Inspiration Seeker

Re: Shop and Items not showing in search

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I did and in each email it said any replies will be ignored until I file a claim. Which i can't because the claim page says there are no issues. 

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Re: Shop and Items not showing in search

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Contact Etsy again through the Seller Dashboard. Clearly state the problem.

@ModAngie can you help?

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Natalya1905
Community Maker

Re: Shop and Items not showing in search

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I don't know what your shop name means, so just a wild guess. Could this word be copyrighted/trademarked? 

Also, Stanley tumbler is trademarked. 

 

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Hallowite
Inspiration Seeker

Re: Shop and Items not showing in search

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The name isn’t trademarked, I checked before hand. Stanley is but that listing is a Stanley cup so the listing is accurate. No different than the thousands of other listing on Etsy. Also, the tumblers that are not Stanley are not listed as such.

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Re: Shop and Items not showing in search

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@Hallowite 

If you are embellishing brand name items and reselling them with the brand name you MUST obtain legal licensing to profit commercially. Without licensing, your item is considered an illegal counterfeit both by the company AND Etsy.

This is to protect the company. For example, if someone was selling serial killer imagery, or DDLG BDSM imagery, graphic nudity or vulgar swear words. 

Stanley needs to control their name and brand image.

Just because you see others on Etsy breaking the law doesn't mean it isn't illegal (or you won't be lucky enough to get caught).

https://www.etsy.com/ca/legal/prohibited#Q5

"Unauthorised replicas or copies of items, and patterns or designs enabling their creation, are prohibited on Etsy. We consider counterfeit or unauthorised goods to be items that imitate an authentic good, particularly by using a brand’s name, logo, or protected design without the brand owner’s consent. Additionally, we may consider up-cycled or re-purposed items, even if using authentic materials, to be counterfeit if they are making use of a brand's name, logo, or protected design without their permission."

 

Unless you are reselling brand new items you didn't design or make? That wouldn't be allowed on Etsy.

https://www.etsy.com/legal/creativity

 

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Hallowite
Inspiration Seeker

Re: Shop and Items not showing in search

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@PlatypusDream 

Thanks for the info on this. I will make the changes to the listing and keep this in mind for future items. Appreciate the feedback. 

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Re: Shop and Items not showing in search

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Your shop is not suspended so don't say that when you call as that is not the issue.

Your shop is not indexed.  You can send an email and put in the heading Shop Not Indexed and hopefully someone will sort it soon and re-index you.  It is nothing you have done wrong but it sometimes happens to new shops. 
 

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Hallowite
Inspiration Seeker

Re: Shop and Items not showing in search

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that’s what it sounds like to me. I’ll try again tomorrow morning and see if this can be resolved. Appreciate the e feedback 

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Hallowite
Inspiration Seeker

Re: Shop and Items not showing in search

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Etsy support was able to re-index the shop and listings.  Didn't give me a reason why it happened but its active again.  Thank you all for the feedback. 

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