Shipping showing incorrect Star Seller status

[Beadz2Pleaz]

I had an orders that I shipped on time and punched in the tracking numbers.  Sadly I selected the incorrect shipping carrier by mistake and this has now been held against me and cannot be changed. The shipment/order has been delivered as I heard back from the buyer, but because I chose the incorrect selection, it shows that it is still in transit.

Having said all this, my Star Seller status shows one order as still in transit and my shipping status has gone from 100% to 91%.  This has to be a technical issue.

How to rectify please?

[nineteen27]

orders still in transit do not count against you.

only orders that ship late, missing processing time, or do not have tracking numbers.

did you download the order history?  it must be a different order...

these are the criteria for shipping that count against you:

 missing processing time

 orders shipped late

 orders missing tracking info

i still have orders in transit from months ago even though the customers received them... it happens a lot with first class mail and they are not held against me for the star seller badge.

[Beadz2Pleaz]

It was shipped on time.  It was not late and the tracking number was there but, I punched in the incorrect carrier so it shows UPS instead of USPS.  This has caused the tracking information to remain as "in transit"  It has been delivered and the customer has already contacted me to thank me.

[HtoHdesign · Accepted solution]

Hey There!

If the carrier and tracking numbers do not match, this will count as an invalid tracking number. We recommend on editing or re-adding the tracking information. You can also check our help center article explaining how to add or edit a tracking number.

Thanks!

[nineteen27]

as i said.

in transit does not count against you.

[luxcrafter]

Try contacting Etsy support, say whoops pls amend w/correct info.  I've found they have tried to be helpful in this regard.

[FabioMcMustache]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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