Shipping rating dropped way down but all orders shipped on time and even ealier

[Follkee]

Hi, I noticed last night that my star seller target for this month says my shipping rating is way down from 92% to 91%. All of my orders have shipped on time or earlier. Does someone can help me or Whom do I contact to have this fixed?

Thank You, Natalia

[stuartroadvintage]

Do you ship using Etsy labels? If you've purchased a label outside of Etsy, you need to update the order with the tracking number.

Other than that, it might be a glitch since some others on the forums are saying theirs is wrong also.

[hopeandjoystudios]

If you hand delivered anything, that counts as untracked.

[WitticismsRus]

@Follkee 

Did they all ship with tracking? The metric/critea is " On-time shipping & tracking"  which means it only counts if there is tracking to prove it shipped on time.  You should check the csv to see which orders it's saying didnt ship on time & with tracking.

If there is an error and all shipped on time and with tracking then contact etsy support directly.

Shop manager > Community and help > contact us 

[SVGRox]

Also keep in mind Etsy states  "On the 1st of every month we’ll determine your eligibility for Star Seller by looking back at the last three months of your shop’s performance." - so it could go down if it averages against less orders or less orders dispatched on time in the 3 month window compared to the previous 3 months that it was calculated on.

[BagmakerSupply]

@Follkee: You need to check the applicable CSV file from your Star Seller page to see what Etsy thinks is late or otherwise has something wrong with it. In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes. Keep in mind that the dates / times in the file are in UTC not your local time zone.