Shipping Weight Field is Missing

[CarolinaFashionHouse]

Whether I use the old or new listing versions, I am unable to input my item's weight. This has been going on for the past 2 months and support has been zero help.

I have yet to be able to list anything this month because it doesn't allow you to list without putting in the shipping weight.

And yes, I have a shipping profile. The same one I've been using for years. 

This is so frustrating. 

Any input on this would be appreciated!

[NanaLetha]

@CarolinaFashionHouse  I never have to enter a shipping weight when listing. I always use the duplicate feature, then edit where necessary.

[ArtDollsbyJD]

@CarolinaFashionHouse  To add the weight, go into the listing.  Where it says item weight and szie under Shipping, click on the +Add item weight and size.  That opens the box up to add the information.

Add weight and size is for calculated shipping.  If you have a profile then select that.  If that is a fixed shipping profile you don't need weight and size.

If you have a calculated shipping profile select that and then the boxes for weight and dimensions open up. 

[CarolinaFashionHouse]

That's how I used to do it, but for whatever reason, the box no longer opens up to enter that information.