Shipping Upgrades disappeared??

[tildeathstudios]

Title says it all really. Customer wants tracking & can't access the Upgrade. Neither can I when logged out & posing as a buyer from any country. Obviously Etsy knows I'm using my device to access my shop even though I'm signed out, so I get the red banner preventing me from progressing to the payment screen. The upgrades aren't hiding there or beyond are they? I'm 99% sure I've seen them in the basket page in the past?

Thanks in advance! 

[NanaLetha]

I see the shipping upgrade 

[tildeathstudios]

You do? On what page / screen please? (Thank you for looking!)

[ArtDollsbyJD]

I see the shipping upgrads on the one I looked at.

[tildeathstudios]

Bless you for checking! Where abouts do you see upgrades offered? I still can't see them?

[NanaLetha]

The upgrade is shown on the checkout screen 

[tildeathstudios]

The checkout screen? I'm in the basket with the option to 'proceed to checkout' in a black bar, which then takes me to 'Delivery' for shipping info & beyond that is 'Payment'. 

I still don't see shipping upgrades anywhere at all from listing page to Delivery? (& neither does my customer :/) So confused!

[tildeathstudios]

If anyone could tell me what else they see on the screen where upgrades are shown (or even convo a screenshot if possible) that would be really helpful please. 

I've messaged Etsy support but doubt I'll hear back with anything useful soon.

Seems really odd that some can see them & others can't. Thank you in advance!

[tildeathstudios]

This is more to help future sellers in case this thread shows in search. I finally got to the bottom of it thanks to Etsy Support. Thought they were joking til I checked. Shipping Upgrades only visible on PC, not mobile desktop site. How utterly ridiculous given the number of people who shop using their phone!??

[LivisCCswe]

And to think, this is STILL an issue. It's absolutley ridiculous!