MelaleucaLane
Inspiration Seeker

Share and Save links reported as Offsite ads

In the weekly "This week in your shop" email from Etsy, Share and Save links were reported as Offsite ads.

The stats show:

New orders: 3

Orders from offsite ads: 2

Visits to your shop: 135, Visits from offsite ads: 105

Cha-ching! You've had 2 Share and Save orders

My shop stats in the Etsy Seller app show Share and Save clicks were 107.

This misclassification seems like a bug.

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SewlyButtons
Conversation Maker

Re: Share and Save links reported as Offsite ads

Wow! Did you check your Finances???  Were you charged for Offsite Ad fees??? Or did you receive credits for Share and Save orders?
Wondering if it's just a display glitch vs incorrectly charged!

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FeltOnTheFly
Conversation Maker

Re: Share and Save links reported as Offsite ads

oh this is interesting.... hope others will share if they are noticing the same thing... 

 

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Re: Share and Save links reported as Offsite ads

This happened to me too this week but I was not charged an off-site ads fee when I checked my finances and did get the share and save refund.

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StreetwoodDesign
Conversation Maker

Re: Share and Save links reported as Offsite ads

there is nothing like accurate stats to give us shop owners important information. I stopped depending on etsy and every other so-called service provider, years ago, to give me anything that is helpful stat-wise.

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MelaleucaLane
Inspiration Seeker

Re: Share and Save links reported as Offsite ads

Does anyone know how to log it as a bug?  It was just a reporting error, the finances were correct.

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