Seller metrics

I noticed that my return messages within 24 hours went down significantly. How can that happen when I haven't received any messages in over a month. A few days ago it was over 80 percent. It's obvious this is an error and needs to be fixed immediately 

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Marmalady
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Re: Seller metrics

On January 1st all data for messages you received in October will have dropped out of the calculation  -- which can cause your percentages to go up or down depending what has dropped out and what still remains in the calculation.

The current period is November, December, January for the Star to be awarded on Feb 1st

You can see which messages Etsy think you did not reply to by downloading your message history

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