beeswaxtapers
Inspiration Seeker

Seller account not functional

I can not get any of my seller's pages to open. I hope I'm not the only one here.

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Re: Seller account not functional

I see your shop and listings fine, and my own shop pages are all working just fine. It might be an issue with your device or ISP.

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Amaradorn
Community Maker

Re: Seller account not functional

Are you using the Sell on Etsy app? If so, close it and then try again. If that doesn't work try restarting the device. The app might also need updating.

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Re: Seller account not functional

I cant find me in the searches and my store shows empty. Using my laptop and mobile

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Re: Seller account not functional

@JustSimplyk  i cant see any items in your shop either for sale.

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Re: Seller account not functional

There are no items in your shop.  You need items in your shop for your shop to show in search.

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Jewels2at
Community Maker

Re: Seller account not functional

Did you delete your history/cookies?  I would try that. 

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Re: Seller account not functional

I will do that right now

 

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Re: Seller account not functional

@beeswaxtapers   Clear out cache and cookies.  Reboot.

What device are you using and what browser? 

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Re: Seller account not functional

OK, I have tons of things in my shop and can edit them. However I cant see anything when I go to my actual store. I have been selling for years and do not have any infringements. I cleared cookies and still nothing.

 

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Re: Seller account not functional

@JustSimplyk  try deactivating a few of them and then activate them again and see if they come up then.

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Re: Seller account not functional

@JustSimplyk 
You don't have any items listed in your shop.
It states "No items listed at this time"
Next to "all" it has 0.

Are the items in your draft or inactive folders?

 

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Re: Seller account not functional

Going to reboot, and using edge, be back shortly

 

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Re: Seller account not functional

@beeswaxtapers I see 24 items listed in your shop.

 

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Re: Seller account not functional

I have lost a ton of stuff from my shop. I have been able to recover a few. No clue what has happened

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Re: Seller account not functional

I am a very happy seller right now. THANK YOU GENG at etsy support. I am back and everything has been fixed. Not sure what happened, but its fixed now.

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Re: Seller account not functional

That must of felt like the first big drop on the roller coaster ride of online selling. Wheeee!

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