Scanned by Etsy staff and no way to contact etsy.

[MastersandlickleyCo]

I joined yesterday as a seller through the app. I had a message from etsy support to say I needed to provide my email. They then send a link for you to verify your bank. After putting in my details I had £182 taken from my account. I realised after the person on the chat said my card doesn't do 2 step verification and could I download revolute. By the time ai went to my bank account the money was gone. This was all done though etsy messages and had etsy verification in the link. 

I am currently in talks with my bank and I will have to go to the police if necessary. 

[PillowDetails]

Only real legitimate messages from Etsy will appear in the "From Etsy" section of your Etsy messages -  not on the blue Seller app, for now.

ETSY already has your email!  The scammers are trying to take you OFF of Etsy, because they will then send you emails that mimic Etsy pages, even to the point of a live chat - all just to get your banking details.  Some Sellers have lost thousands.

@MastersandlickleyCo  Once you gave your email, any responses were off of Etsy, which is exactly what the scammers intended.  Good that you are in contact with your bank.  Let us know what the police say.

[BeJeweledByDEBORAH]

Etsy did not and would not scam you. Unfortunately, scams are common for new (and even some long term) Etsy shop owners. As @PillowDetails mentioned, genuine Etsy messages will come to you via the "From Etsy" section of Etsy messages in your account. 

[AutumnHollowStudio]

I am sorry this happened to you, but you were scammed by someone pretending to be Etsy, not Etsy staff. Etsy will never send anyone a message asking for their email address or personal/financial information. Read this help article from Etsy about spam/suspicious messages: https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages

Also login to your etsy account via a web browser at least once a day and check messages there, so you are able to see any  legitimate messages from etsy in the "from etsy" section of the message inbox.

[RueDeLouvain]

Those messages were of course not from Etsy but from scammers posing as Etsy staff or support. They are phishing scams sme as you may get in your email. Never engage with those, never click on links.

You can not run an Etsy shop with the Etsy seller app alone.

Do:

-Go to you shop dashboard in a BROWSER, NOT on the Etsy Seller app. Check the Messages section. There are two important folders (and lots of other stuff) that you can’t see on the app. They are:

1. From Etsy: only genuine messages from Etsy staff will show up here. Normally you will never receive anything at all from Etsy Support. 

2. Spam: send all those scam messages here. 

-Never click on links, don’t try to run your shop only on your phone, the Etsy Seller app is very poorly designed and misses loads of functionality you will need. 

-Go to the Etsy Forum (the official Etsy one, not a Facebook group) go there often and read the announcements and warnings about phishing, there are 100s of threads about it. 

-Read the Etsy Seller handbook!! 

-Genuine orders appear in your Orders folder and are paid automatically into your account. No action from you is needed. Etsy has your email. Etsy has your financial details.

[OmasFabricStash]

The first thing the scammers do is get your email address, then they use that for all of their business. Why would a company, Etsy, take an Etsy seller off of their Etsy site to get information about your Etsy shop, Etsy listings, Etsy banking information or credit/debit card information?  

[mommawhazelsquilts]

Would this person have gotten a message during the process of opening his/her shop that they should not give out their email address or any banking information?

I really don't understand why anyone would think that they have gotten a sale right off the bat or why they should tell Etsy (or anyone else) how much money they have in the bank or on their card, but evidently these scams are fooling a lot of people.  Common sense should tell you that if someone is paying you, WHAT YOU HAVE IN YOUR BANK OR ON YOUR CARD IS IMMATERIAL.  IT'S WHAT IS IN THEIR BANK AND ON THEIR CARD IS WHAT IS IMPORTANT HERE!  You aren't paying them - they are paying you and if you don't have .02 cents in the bank you will still get your money if it is due you - i.e., You Really Got A Sale!

If you just opened an account and set it up with your email address why would Etsy ask you for your email address again?  They wouldn't.  When you give out that address you are letting the scammer take you off Etsy altogether.  

Not sure if the message is getting out there but if not, it sure needs to be.  Instead of information getting out there and things getting better they seem to be getting worse.

I feel for those getting scammed but at some point, common sense has to be used.

[CraftyCornishMaids]

Etsy already has your e-mail, they don't ask you for it

a scammer asked for your e-mail, and you gave it to them,

you then took everything outside of etsy to your email, and they scammed you out of money

treat it like a normal phishing scam, which it is.
on e-mail, mark it as spam and block sender
send the message to the e-mail provider, bt's is phishing@bt.com, yours will be something similar,  so they don't do it to anyone else
report it through action fraud 
https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-call#:~:text=Report%20a%20suspicious%20phone%20call,-If%20you've&text=In%20England%2C%20Wales%20or%20Northern,or%20call%200300%20123%202040.
contact your bank to have the card cancelled, and a new one issued

......

If the message is not also in the "from etsy" folder, it's not from etsy

[PillowDetails]

I don't recommend reporting the initially forwarded email as spam or phishing on the actual email account, because it is a legitimate message forwarded form Etsy at that point.

I did that with a message through my Shopify website - and it was just a forwarded message, but I marked it as spam, and thereafter couldn't get emails and needed to set up a different contact form thru Shopify!

[VINTAGEbytheMAGPIE]

Once you've been in touch with you bank and cancelled any cards and transactions

 .....Run a malware check on your devices to make sure the scammers have no back door access to your financials and shop  Also set up two factor login to your Etsy shop and change all passwords .

These scams are all across the internet, id recommend checking this forum regularly and following the digital press .

Make sure you read these.

Please read these threads:

Etsy Announcement: New “From Etsy” section in Messages

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497

Etsy Announcement: Protect Your Account From Scammers

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945

How to Spot a Scam - No a Buyer Doesn't Need Your Email Address. How to Avoid Scammers

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

Etsy Help Centre Articles:

How to Handle Scams and Suspicious Messages

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages

What to Do After You Sell an Item

https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli...

[PieceByNumberQuilts]

The OP said he joined Etsy via the app.  But of course the app doesn't have this "From Etsy" section (nor the ability to mark messages as spam).  It probably also doesnt' display the one-time Etsy message to beware of scams.

If new shop owners are setting up using only the app, then no wonder so many are susceptible to these scams.  A lot of us old timers here use laptops and scorn the app, but younger people are much more comfortable with apps, many of which have the same level of functionality (or more!) as a company's on-line portal.  Just not the Etsy app....  

Etsy really needs to step up and guide new sellers better during the shop set up so newbies aren't literally sitting ducks for these scams.

[AutumnHollowStudio]

Not having the "from etsy" message section in the seller app, or the ability to mark messages as spam is a huge oversight.

[mommawhazelsquilts]

Sadly, most of them think that we are complete dinosaurs for using a laptop or pc.  I based this on 6 grown grandchildren and 2 almost grown great-grand children.

They "indulge" me for using my pc and never using my phone for anything except talk and text...lol

[SeasideRoseCreations]

The app sucks so bad, I'm surprised anyone CAN run a shop using it.

[Apopsis]

I have received several emails like that. Although I knew that it was a scam, I have also  contacted ETSY to verify that it was sent from them. They came back to me the next day confirming that it was as scam and asked me tomark it SPAM. Never reply to emails like that  or send yr email, follow links or if they ask you to talk on whatsup.