Scan Form NOT Generating...

[SkinCraftOrganics]

This seems to be an on and off issue... Today, Friday, July 11th it is an issue... a Scan Form for all the packages where I've purchased shipping labels being shipped within the US TODAY, is not generating to print. I was able to generate & print a Scan Form for my international packages, just not domestic. I've contacted Etsy and the woman I talked to was not aware of any issue and someone will supposedly get back to me...
UGHHHHH

[BlingeeThingee]

Lots of people posted about this yesterday in the forum so I'm not sure why it still isn't fixed. I couldn't get mine to generate either.

[SkinCraftOrganics]

Yeah- I was surprised (not really) that the woman I talked to @ Etsy had no clue.... really?!! Yikes!

[BlackMarketChicago]

I chatted w/support last night, and that wasn't helpful.
I just now got off the phone with support and was assured it would be escalated.
I had to stress that it's nothing we are doing wrong, and that is absolutely an Etsy web/coder error that needs urgent fixing.
We shall see.
In the interim, I feel like I'm forced to use an outside shipping service unless this is addressed/fixed today.
I cannot go through this again, waiting in line for individual packages to be scanned at the post office.   Horrible.

[SkinCraftOrganics]

It's unfortunate that the people you and I spoke with had no clue... especially since, as you said, it was an issue yesterday as well. Does anyone at Etsy survey the forums - especially technical issues? If not, why?! 

[VoodooEmporiums]

Yes we have the same issue! 

[BlackMarketChicago]

@SkinCraftOrganics 

I made sure to copy/paste the URL to this forum post, as well as tell the support phone person today there were a couple of threads in the forums.
Still, it is shocking nobody has complained, but maybe everyone who sells in volume is using non-Etsy shipping labels. I hate to have to pay for an outside service, BUT ... I cannot have this happen again, especially with the unfazed response I received when talking to support about the urgency of this matter.  And, it remains unfixed.

[JOANSGARDENS]

It did work for me about an hour ago...

[BlackMarketChicago]

@JOANSGARDENS 

That's good to hear, but my next batch of orders will be shipped with a different service, because I have not heard back from Etsy that this has been fixed or that they've even acknowledged the problem.
I won't be standing in line at the PO again due to this nasty and urgent glitch.
It's disheartening that Support is nowhere.

[stellarandstarkdecal]

I'm having the same problem and arguing with customer service - they are trying to say its me ugh I'm so disappointed in Etsy lately