Scam?

[MinkyMooCo]

I'm assuming this is a scam? Has anyone had a similar email?....

Hello, Dear Seller. Welcome to Etsy technical support! We apologize for the inconvenience caused by the order processing error. Please note that your item has been successfully paid for by the buyer. However, due to a recent technical glitch, the order details are not currently visible in your personal account.

To resolve this issue and ensure the smooth functioning of your store, we kindly request you to provide your 𝐞-𝐌𝐚𝐢𝐥 in this chat. This will enable us to provide you with a customized form to verify your store.

Best regards,
Etsy Technical Support Team

[EtaGeminiArt]

Yes, definitely a scam. Etsy already has your email address, they do not need you to provide it again. I just got a variation of this scam where they asked me to text them a message to an email address to complete a sale.

[VintageRescueSquad]

I assume you meant a message (not an email)? All real messages from etsy will be in the "from etsy" section of your inbox.

This is a common scam. Mark it as spam and do not engage. They are trying to trick you into providing your financial information and they will steal your money

[MinkyMooCo]

Yes sorry I did mean message. Thanks, I was suspicious of that. Much appreciated

[ButterflyFeetDigital · Accepted solution]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[CuriousityShop]

"Technical Support" is fake. Etsy would not email you.

[vintageNCtreasures]

1st clue it's a scam is "Dear Seller".

Etsy would never ask you to provide anything in a chat.
They have your email, they don't need it.

Anytime anything at all needs updating on your account, it will show on your dashboard/finance page.
If nothing is there, then nothing needs updating.

Etsy would never message you either about a failed payment.
Info on the help pages regarding what happens when a payment fails to be processed.

Why Is an Order or Payment in My Shop Still Processing? – Etsy Help

[StyleYourKids]

hi there  i get  also  a  spam  and  i didnt  response  to it

so  now  i lose my  star seller  badge

i write  to etsy  but they  didnt  do anything

the  only  thing that  i should  do is  to write  here so im doing it

[OwlAlwaysKnit · Accepted solution]

@StyleYourKids  you should mark the Scam message as Spam, you can also lose the SS badge for not following Etsy TOU, you should read this link

https://www.etsy.com/seller-handbook/article/intellectual-property-infringement/22398703823