Hello Team,
This is regarding the star seller report that I am trying to qualify for a couple of months. Today, I extracted the report and saw the items that are shipped on the next day is also marked as not shipped on time.
Can somebody help me here to correct it?
CHat support team says you have to manually close the order if you're not buying Etsy labels. But, there is no option that I can see to manually close it. When i close it, the order moves from pending to completed. That means the dispatch date is provided.
When you clicked on Complete order, did you add the tracking number?
Are you shipping with tracking and entering the tracking number correctly?
Are you using Etsy shipping labels for domestic orders as per Etsy's requirement for India?