STAR SELLER MESSAGES

[ARCHIVES]

 Sadly i'm marked down because a seller contacted me through messages to thank me for my order. This was totally unnecessary and have since marked as spam but lost the star seller status.

[mommawhazelsquilts]

So sad that someone would think someone else thanking them is "totally unnecessary."

What are we teaching our young?

[BellaTreasuresByMT]

SSB rules state on your dashboard that you must reply to every single message. Even as a buyer. 

[CraftyCornishMaids]

Be careful marking as spam, as you won't get any more messages from them, you could lose a repeat customer, for the sake of a badge that does nothing

Just be polite and reply, and if you are into that sort of thing, you could just reply with a smiley emoji, it takes less than 5 seconds

[OmasFabricStash]

What happened to a simple you’re welcome after someone says thank you. 

[mommawhazelsquilts]

Apparently that's old-fashioned and no longer necessary.

Also - in a lot of cases, sellers think that saying "thank you" or "you're welcome" is SPAMMING.

Go figure!  When common decency goes out the door -what's next?

[PillowDetails]

I did the same.  Once.  Now you know.  Plus, Etsy now has a blue banner on PC/Laptop and a blue dot on the app, for any first-time convo that needs a response.

[ARCHIVES]

OUCH! AAHHh, seems some here think me rude and ungrateful.......l had thanked her directly and not through the 'MESSAGES' which was why l did not reply again. Will now another time thanks!

[BagmakerSupply]

Just to clarify so people don't think they have to respond to every message and it will be a never ending loop: the FIRST message of a NEW thread must be replied to within 24 hours. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules. Etsy is now putting a blue text warning / advisory on those messages they consider to be a "new message".