Reviews

[SouthwestJewelryUS]

I'm once again having trouble editing my reviews. These are not past the time that this is allowed. I like to go back in when I've finished making something from whatever I bought, beads, a pendant, to add a photo. I asked this question a few weeks ago and it was suggested I try a different browser so I did and it worked. Now, however, Chrome, Safari and Firefox are not letting me edit reviews. HELP! I'm on a MAC OS.

[BagmakerSupply]

@SouthwestJewelryUS: Did the seller respond to your review? If yes, the review is frozen from further editing by both buyer and seller.

[SouthwestJewelryUS]

No, the seller hasn't responded. I know that locks review updates.

[SewInspiredByJapan]

Because the seller can lock in your review with a response, I suggest in the future you hold of leaving any review until you have a photo of the completed item you want to upload.

[SouthwestJewelryUS]

No, the seller hasn't replied but it's locked anyway.

[PinkBirdCottage]

This is likely an Etsy glitch. I have heard this happening to others. 

[SouthwestJewelryUS · Accepted solution]

Another seller, sillouette, wrote a message to me saying she'd had the same problem. She found that if she clicked on the receipt for a purchase, she was able to edit reviews there. It has worked for me! 🥳 We were both using Firefox. It likely is an Etsy glitch.

 

[PinkBirdCottage]

@SouthwestJewelryUS 

Very helpful, Thanks for coming back to tell me this!

[SouthwestJewelryUS]

Glad I/we could help. It's really great to have found a way!