Response Rate Reduced to 86% instead of 100%, due to technical problem on ETSY'S side.

[DawgGoneGifts]

I have one message that did not get answered within 24 hour, BUT it was a direct result of Etsy's Fault. Etsy STOPPED sending me email messages stating that I had either an order or a message. I issued a complaint and after about 5 or 6 days someone at Etsy replied back that they found out that from some reason the ETSY system had marked my email account as inactive. He reinstated it and then everything starting working fine. However, I should not loose my Star Seller badge for the month because of a technical problem on Etsys side. This is totally unfair to us very small at home sellers.

[FabioMcMustache]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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