@byneps: "I reported that I have another store." Have you disclosed all of your accounts on each and every account as required https://help.etsy.com/hc/en-us/articles/360017604474-How-to-Open-a-Second-Shop-on-Etsy?segment=selli... ? "If you choose to run multiple shops on Etsy, you must list all the shops you run in the Public Profile section of each account." If not, that may be a reason why you are not getting help as quickly as you would like. Etsy seems to give low support priority to shops that break the rules.
"I don't understand how you can't solve this." Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).
